Observation Exercise

Observe! The aim was to observe the same activity performed by at least 3 different individuals and record the findings.

I observed-
1. Emily- Creating sales at Body shop (beauty products and skin care).

2. Dameion- Creating sales at Brimz (hats and caps).

3. Henna- Creating sales at Aldo (shoes and accessories).

And then created a journey map and a detailed persona for them.